Frequently asked questions
Frequently asked questions about your IPTV subscription and installation
Find answers about ordering, payments, apps and using your subscription. Do you want to know what works on your device or what content is available? Check this during the trial period and ask your question to support before paying.
Here you will find concrete answers to the questions that new and existing customers ask most often. Is your question not listed? Send us a message via contact page.
Subscription and payment
What payment methods does Canadas IPTV accept?
You pay at Canadas IPTV via bank transfer. You place your order by email and then receive the payment details by email. You transfer the amount from your own bank, and immediately after you send us your proof of payment, we activate your account.
What are Canadas IPTV subscription prices?
Canadas IPTV offers three single-screen plans: 1 month for CAD 15.99, 12 months for CAD 69.99 (CAD 5.83 per month) and 24 months for CAD 99.99 (CAD 4.17 per month). For households with multiple viewers, there are 12-month plans for 2 screens (89.99 CAD), 3 screens (119.99 CAD) and 4 screens (149.99 CAD). View all amounts and what is included per plan on our pricing page. All prices are in CAD. Confirm the final total and applicable taxes before payment.
Will my subscription be automatically renewed?
No. Canadas IPTV works with a one-time payment for a fixed term. The subscription expires at the end of that term and is not automatically renewed. If you have any questions about your subscription, please contact support.
What if I’m not satisfied?
Please contact us by email or send an email to [email protected] with your order number and what is going wrong. Then we will solve it together. There is no ongoing contract and no automatic renewal.
Does Canadas IPTV offer a free trial?
Yes. You can test Canadas IPTV for free for 24 hours, without payment details and without automatic renewal. You request the trial period by email. See all the details on our trial period page.
Channels and content
How many channels are available?
Canadas IPTV offers a wide selection of live TV channels including Canadian channels, international news channels, sports channels and entertainment. We deliberately do not mention a channel number; Test with the free trial period whether the channels you watch are included.
What sports channels are available?
Canadas IPTV provides access to a wide range of sports channels, including live football broadcasts, motorsports and international sporting events. You can see exactly which channels are available in your subscription in the channel list after activation.
Can I watch missed broadcasts?
Whether and for how long you can watch a program (catch-up) varies per channel. During the free trial period you can see in the TV guide of your app which channels offer this.
Are there Canadian channels available?
Yes. The Canadian channel offering is a core part of Canadas IPTV. The current channel list is in your account environment and may differ per package.
Are Pay-Per-View events included?
We do not promise any specific events. You can see which channels and programmes are available in the channel list after activation. Watch during the free trial period whether what you want to watch is included.
Devices and installation
What devices does Canadas IPTV work on?
Canadas IPTV works with apps that support Xtream Codes or M3U, such as IPTV Smarters Pro and TiviMate. You can install such an app on Amazon Firestick, Android TV, Samsung Smart TV (Tizen), LG Smart TV (webOS), Android smartphones and tablets, iPhone and iPad, and Windows and Mac computers, among others. Canadas IPTV provides the subscription; the app is a separate product. We have a step-by-step installation guide available for each device category devices page.
How many devices can I use at the same time?
The number of simultaneous streams depends on your subscription type. The 1, 12 and 24 month subscriptions include one simultaneous stream. There are 12-month plans for 2, 3 or 4 screens at the same time — see the options on the pricing page.
Which IPTV player does Canadas IPTV recommend?
You can use any app that supports Xtream Codes or M3U. For example, on Firestick and Android devices you can use TiviMate or IPTV Smarters Pro. On a Smart TV, you choose an IPTV app from your TV’s app store. These apps are separate products; Canadas IPTV provides the subscription. Check the installation guide for your device for specific recommendations and settings.
How fast is the activation after payment?
After your bank transfer has been received, we will activate your account. You will receive an email with your login details and a direct link to the installation manual that suits your device.
Do I need a VPN within Canada?
No. Within Canada you don’t need a VPN to use Canadas IPTV.
Technical questions
What is the minimum internet speed I need?
For Full HD streams we recommend a stable connection of at least 10 Mbit/s per simultaneous stream. 25 Mbit/s is recommended for 4K content. Preferably use a wired connection or a Wi-Fi 5/Wi-Fi 6 router close to your device.
What do I do if the image stutters or buffers?
First, check your internet speed using a tool like Fast.com. Then restart your router and IPTV device. If the problem persists, switch stream quality (from 4K to FHD) in your IPTV player and check if your VPN — if you’re using one — is slowing down the connection. If you can’t figure it out, our support team will help you via the contact page.
Does Canadas IPTV work over Wi-Fi or just a wired connection?
Canadas IPTV works over both Wi-Fi and Ethernet. A wired connection usually provides a more stable result, but a modern Wi-Fi router a short distance from the device is sufficient in most households.
What happens if a channel is temporarily unavailable?
Some channels may be unavailable for a short period due to maintenance or technical malfunctions on the source side. Report a channel outage by email contact page, then we’ll look into it and let you know what’s going on.
Legal and privacy
Is IPTV legal in Canada?
IPTV is a delivery technology used by a range of television services. To assess an offer in Canada, ask whether the provider is authorized to distribute the programmes you want in your region. The technology, a working player or a low price does not establish those rights. Read the linked Canadian sources and seek qualified advice for a specific legal question. is IPTV legal in Canada? This is not legal advice.
How does Canadas IPTV handle my personal data?
Questions about your personal data, or would you like to inspect, correct or delete? Email to [email protected].
Are my payment details stored?
You pay via bank transfer from your own bank. We do not receive card details and never login details from your bank.
Do you have a question that is not answered here? Contact us through our contact page or send an email to [email protected].
Interactive FAQ
Quick answers to the most frequently asked questions
Have another question? Contact our English-language support team and include the details of your device and setup.
Send a questionWhat exactly is IPTV?
Is IPTV legal in Canada?
What payment methods does Canadas IPTV accept?
What are the subscription prices?
Does Canadas IPTV offer a free trial?
What if I’m not satisfied?
What devices does Canadas IPTV work on?
How fast is the installation?
Do I need a VPN within Canada?
What is the difference between IPTV and a streaming service?
What is the difference between IPTV and cable TV?
Question not answered?
Send us a message via the contact page or support team — we will look at your question, in English, day and night.
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A PRACTICAL CHECKLIST
From a general question to a targeted solution
To choose a subscription, look at the duration and the number of simultaneous streams. Before installing, look at your operating system and the player available for it. Those two choices are separate.
If an error message appears, copy the exact text and use the error guide. Problems with images, logging in and the TV guide do not always have the same cause. Save your subscription confirmation so that you can check the details and end date.
Is your question not listed here? Email [email protected] with your device type and a brief description. Do not share account information in a public post. The prices page remains the overview for the current subscription amounts.