Contact

Contact Canadas IPTV: subscription and technical assistance

Do you have a question about your subscription, payment or installation? Email [email protected]. Briefly describe what you are trying to do and what you see on your screen, so we can understand the issue.

Do you have a question about your subscription, your activation or a technical problem? Send us an email in English using one of the options below.

How can you reach us?

support team Email our support team for help with your subscription or device. You can also request a free 24-hour trial or ask for payment instructions by email.

Email Send your question to [email protected]. You can reach us by email. The response time depends on your question. For technical questions, always include your device type, operating system, and the error message you see — it will save you a back-and-forth.

Contact form Would you rather use a form? You will find the contact form at the bottom of this page. It opens an email to [email protected] in your own mail program.

Frequently asked support questions

I have made my bank transfer but my account is not yet active. We activate your account immediately after you send us your proof of payment: a screenshot of the transfer in your banking app is enough. So you don’t have to wait until the money is received. If you have not received your login details, please check your spam folder and send us a message by email. We look at what is needed to solve the problem.

I am not satisfied with my subscription. Write to [email protected] with your order number and what is wrong. Then we will solve it together. Moreover, you are not committed to anything: no ongoing contract and no automatic renewal. More details can be found on our pricing page.

My stream is stuttering on one specific device. In your message, please indicate which device you are using (e.g. Firestick 4K, Samsung Smart TV 2023, Android phone), your internet speed and whether the problem occurs on all channels or only on certain ones. Then we can take a closer look with you.

What to expect

Response times vary depending on your question
Support is available in English
For technical questions, include your device model, player and any error message
Have you paid and is your account not yet active? Please include your payment confirmation so that we can check it

Not a subscriber, but interested?

Check out our subscriptions and prices or start a trial period to experience Canadas IPTV for yourself — without having to immediately take out an annual subscription. Questions before you register? You can also ask a question via the form at the bottom of this page or by email.

Send a message

Contact form

Complete the form and send your message via your own email program. In case of technical problems, please mention your device (Firestick, Smart TV, etc.) and possibly your order number.

A PRACTICAL CHECKLIST

This way, support can assess your question more quickly

In the event of a technical problem, the name and model of your device, the app name, the app version and the precise error message will help. Please include whether the issue occurs on one channel or across all channels and what steps you have already tried.

For a subscription question, please send your order reference if you have one. Don’t share passwords, full playlist links, or other secret login details. Make bank details that are not necessary for your question unreadable on a payment receipt.

The contact form opens your own email program. Your message will not be sent until you send it there. If you have not set up an email program, please send an email directly to [email protected]. The response time may vary per question.